Most stuckness is not a lack of tools. It is entanglement—two incompatible wants held at once. Three years after The Song of Significance, Seth Godin returns with The Knot and a stricter pair of questions: what is the work for, and who is it for? A person will wink at the granite. A model will not.
You are the circumstances.
—Seth GodinFluency is not understanding. Pavel Bukengolts on a one-page Decision Brief that keeps AI from inflating confidence.
Ben Reason on evolving the service blueprint into a collaboration space for humans and AI, starting with healthcare and B2B.
Tushar Deshmukh opens Designing the Machine: when the interface acts first, interruption is the safety feature, and one mistake can end the relationship.
Roman Yakovlev on mascot systems for TitanApps and Coupler.io—from Jira-inspired character casts to guidelines, AI workflows, and conference swag.
Unpredictable outputs, sunk costs, and phantom errors: Anina Botha asks whether endless prompting rewards companies the way infinite scroll rewards engagement.
Seven service design ideas you can try this week: walk the journey, design the first five minutes, remove one frustration, and lead the experience you want delivered.
From Seth Godin’s The Knot: the conspiracy of stuck, and why and moves forward while but keeps you entangled.
Contractors: the conversation isn’t binding. The document is. Pavel Bukengolts on RTFC, red flags, and why once it’s signed, it’s real.
On feeding a finished novel to Claude, and why collaborating with the usurper is easier than standing watch.